You may have already used that one previously and have your newest one saved elsewhere. Make sure it's not an old emergency recovery key. Your recovery key may not work if it’s already been used before, you didn’t save it when you enabled two-step verification, or you no longer have access to the device you enrolled with. Your emergency recovery key doesn't work or you've lost it You've replaced your phone, or want to start using a different authentication appĭisable two-step verification, then enable two-step verification again on your new phone or authentication app. If you've tried everything in this list, log in with your emergency recovery key. If necessary, reset your phone's clock and then try to access your account again. Verification codes may not work if the time for your app and phone are different. Make sure your phone has the correct time Many apps allow you to add several accounts and codes in the same app and some display in the same area. Verify you're looking at the correct verification app and the correct code for your Atlassian account. Make sure you're looking at the code for the correct account Some authentication apps display the verification code in two segments, for example: 111 000. However, you generally want to enter your code as a single string: 111000. Your Atlassian account won't accept your verification code, but you know you're using the right code Students should contact the tutors in room 01-U207.This document describes problems you might encounter when using two-step verification to log in to your Atlassian account. In this case, employees should contact our Service Desk. (This requirement does not apply to students for reasons of practicality.) If your password has already expired, the Password Service will no longer work.
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